Do you ship outside of U.S.?
We want everyone to be able to purchase a Ponyflo, so we accept orders with billing addresses in the United States, Canada, and parts of Europe. No need to worry if you don't see your country listed. We're still expanding and adding more countries too!
Successfully placed orders will receive an e-mail confirmation with your order details. If for some reason you do not receive an e-mail, please check your spam filter or contact us for confirmation that your order has been received.
How much does International shipping cost?
All Ponyflo orders are shipped out of our warehouse in NJ. International orders that contain 10 hats or less cost $23 to ship, and international orders with more than 10 hats cost $36 to ship. We only charge what USPS charges us to ship to you.
How can I track my order?
Once we ship your order, you will receive an email with tracking information to make sure that the item arrives at your shipping address. We will help with the entire process from our door to yours. After it’s traced to your address, locating the parcel is your responsibility, and you should contact USPS directly for further assistance.
How long does standard delivery take?
Standard orders are delivered within 3 to 5 business days following order confirmation. Please allow up to 2 additional days for rural zip codes.
Shipping is available within the US, and standard orders can be delivered to P.O. boxes.
International shipping is available to Canada and parts of Europe, but delivery times vary.
We also ship standard orders to US Territories, Alaska, Hawaii and APO/FPO/DPO addresses, which requires additional time for delivery and may be subject to delivery restrictions based on the item type, weight, and size.
During high season and sale, delivery might take a little longer.