FAQ and Contact
HOW SECURE IS MY PERSONAL INFORMATION?
Don't worry! Your credit card information and personal details are encrypted during transmission using 128-bit SSL (Secure Sockets Layer technology), the same level of encryption used by large banks around the world.
Your credit card information is only used to complete the requested transaction and is not subsequently stored.
CAN I TRUST THE QUALITY?
The Ponyflo team works hard to provide you with products that look good and are high quality. Our wonderful team carefully manufactures and sells to top retailers around the world, putting our products through rigorous testing procedures. We have our own internal quality control team to bring our customers the best products at the lowest costs.
DO YOU SHIP OUTSIDE OF U.S.?
Ponyflo is going global guys! We want everyone to be able to purchase a Ponyflo, so we accept orders with billing addresses in the United States, Canada, and parts of Europe (No need to worry if you don't see your country listed. We're still expanding and adding more countries too!)
Successfully placed orders will receive an e-mail confirmation with your order details. If for some reason you do not receive an e-mail, please check your spam filter or contact us for confirmation that your order has been received!
HOW LONG DOES STANDARD DELIVERY TAKE?
Standard orders are delivered within 3 to 5 business days following order confirmation. Please allow up to 2 additional days for rural zip codes.
Shipping is available within the US, and standard orders can be delivered to P.O. boxes.
International shipping is available to Canada and parts of Europe, but delivery times vary.
We also ship standard orders to US Territories, Alaska, Hawaii and APO/FPO/DPO addresses, which requires additional time for delivery and may be subject to delivery restrictions based on the item type, weight, and size.
During high season and sale, delivery might take a little longer :(
WHERE'S MY PACKAGE?
At Ponyflo, our goal is to deliver a seamless shopping experience, from checkout to delivery. Once we ship your order, you will receive an email with tracking information to make sure that the item arrives at your shipping address. We will help with the entire process from our door to yours. After it’s traced to your address, locating the parcel is your responsibility, and you should contact USPS directly for further assistance.
WHAT IS THE RETURN POLICY?
Not totally obsessed? No worries! Returns are allowed within 14 days of products being received. Confirmation date of delivery is verified through package tracking. Ponyflo® will refund the price of the product. Please note that shipping costs will not be refunded. Customer is responsible for return shipping cost. Returned products must be received by Ponyflo® before any new product is shipped out or any credit/refund is given. Please email firstname.lastname@example.org for return authorization. Returns must be in unused condition.
HOW CAN I PAY FOR MY ORDER?
You can pay by American Express, Discover, Visa, and Master Card.
WILL PONYFLO FIT MY HEAD?
Ponyflo caps are one size fits most. Each Ponyflo measures 57cm, which is approximately 22.4 inches. For more information, visit our sizing page here: Ponyflo Size Guide
WHAT IS A "DISTRESSED" PONYFLO?
Each distressed Ponyflo hat is unique, just like you! These hats go through a special process to give them a "worn in" look. Each distressed Ponyflo has small rips and fading in the fabric that were put there carefully and purposely. The distressed hats are of the same quality as every other Ponyflo hat and have the same durability.
Have a question or concern not in our FAQ? Feel free to reach out to us! Fill out the form below and the Ponyflo team will get back to you as soon as possible or you can simply send email to us to email@example.com