Contact Us & FAQ's

Welcome to our FAQ, we are so happy to have you here and as a customer.
We have tried to answer the most common questions.

ABOUT PONYFLO

Who is PONYFLO® for?

Anyone who wears their hair up, runners, tennis players, golfers, pickleball lovers, walkers, travelers, and everyday women who want a hat that actually works with their hair.

Is PONYFLO® women-founded?

Yes! PONYFLO® is proudly woman-founded, by Minsun Yoo and built with real movement, real athletes, and real hair in mind. Learn more here

Design & Fit

What makes PONYFLO® hats different?

Our patented back opening allows you to wear a high ponytail or bun comfortably, without pressure, awkward gaps, or flattened hair.

Will PONYFLO® work for low ponytails or braids?

Yes!
While designed for high ponys and buns, many customers comfortably wear low ponies, braids, or twists as well.

Do PONYFLO® hats fit all head sizes?

PONYFLO® hats are designed to fit most women comfortably and securely.

With an adjustable back closure and our patented PONYFLO® opening, each cap allows for a personalized fit that works with ponytails, buns, and a wide range of head sizes.

Most PONYFLO styles fit head circumferences approximately 22–23 inches, with select styles accommodating slightly smaller or larger fits depending on design. Thanks to the flexible structure and adjustable closure, many wearers find their PONYFLO® truly fits like a glove, so much so that moms, daughters, sisters, and friends can often share the same hat.

NEED A SMALLER SIZE?

If your head circumference measures under 21.5 inches, or if you’re shopping for a younger wearer, we recommend exploring PONYFLO® Kids for a more comfortable, secure fit. Our kids styles are designed with the same thoughtful details, just scaled slightly smaller.

STILL NOT SURE WHICH SIZE TO CHOOSE?
Reach out anytime, and we’ll help you find the best PONYFLO® for your fit, activity, and hair at ponyflo@davidandyoung.com

Can I wear PONYFLO® with thick or curly hair?

Absolutely. Our design accommodates volume and texture

Performance & Materials

Are PONYFLO® hats good for working out?

Yes.
Our Active styles are designed for movement, running, tennis, golf, pickleball, and more.

Are the hats breathable?

Yes.
Breathable fabrics and thoughtful construction help keep you cool while moving.

Orders & Shipping

Where is my order?

Once your order ships, you’ll receive a confirmation email with tracking information.

Please allow up to 48 hours for tracking to update after shipment. If you don’t see an update or have questions about your delivery, contact us at ponyflo@davidandyoung.com, and we’ll be happy to help.

Where do you ship?

We currently ship within the U.S.

How long does shipping take?

Orders typically ship within 1–2 business days.
Shipping times may vary during launches or holidays.

Can I change or cancel my order?

Please contact us as soon as possible.
Once an order has shipped, we’re unable to make changes.

Returns & Exchanges

What is your return policy?

Unworn hats in original condition may be returned within the stated return window.
Please see our Returns page for full details.

Can I exchange for a different color or style?

Yes, exchanges are accepted based on availability.

Care & Maintenance

How do I clean my PONYFLO® hat?

We recommend spot cleaning with mild soap and cold water.
Air dry only to maintain shape and structure.

Can I put my hat in the washing machine?

We do not recommend machine washing, as it may damage the structure or materials.

Collaborations & Community

Do you offer an influencer or affiliate program?

Yes! PONYFLO® partners with creators, athletes, and community leaders through our Ambassador Program.

👉 Apply to Become a PONYFLO® Ambassador here

Do you work with athletes or creators?

Yes!

Through initiatives like PONYFLO Got Your Back, we partner with athletes, creators, and sporting communities.

Contact Us

Feel free to reach out to us at any time. We're here to help with orders, product questions, and any feedback you may have.
Our customer service team can assist by email Monday through Friday, from 9am to 5pm EST.

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