Contact and FAQ

FAQ

HOW SECURE IS MY PERSONAL INFORMATION?

Your credit card information and personal details are encrypted during transmission using 128-bit SSL (Secure Sockets Layer technology), the same level of encryption used by large banks around the world.

Your credit card information is only used to complete the requested transaction and is not subsequently stored.

CAN I TRUST THE QUALITY?

At PonyFloHats.com we strive to provide our customers with the most extensive variety and highest quality of products! Our company has built strong relationships directly with manufacturers worldwide and sell to top retailers around the world putting our products through rigorous testing procedures. We import directly from manufacturers and have our own internal quality control team to bring our customers the best products at the lowest costs.

DO YOU SHIP OUTSIDE OF U.S.?

We accept orders with billing addresses in the United States, Canada, and parts of Europe.

Successfully placed orders will receive an e-mail confirmation with your order details. If for some reason you do not receive an e-mail, please check your spam filter or contact us for confirmation that your order has been received.

 

HOW LONG DOES STANDARD DELIVERY TAKE?

Standard orders should be delivered within 3 to 5 business days following order confirmation. Please allow up to 2 additional days for rural zip codes.

Shipping is available within the US, and standard orders can be delivered to P.O. boxes.

International shipping is available to Canada and parts of Europe, but delivery times vary.

We also ship standard orders to US Territories, Alaska, Hawaii and APO/FPO/DPO addresses, which requires additional time for delivery and may be subject to delivery restrictions based on the item type, weight, and size.

During high season and sale, delivery might take a little longer.

WHAT IS THE RETURN POLICY?

Returns are allowed within 14 days of products being received. Confirmation date of delivery is verified through package tracking. Ponyflo® will refund the price of the product. Please note that shipping costs will not be refunded. Customer is responsible for return shipping cost. Returned products must be received by Ponyflo® before any new product is shipped out or any credit/refund is given. Please email ponyflo@davidandyoung.com for return authorization. Returns must be in unused condition. 

HOW CAN I PAY FOR MY ORDER?

You can pay by American Express, Discover, Visa, and Master Card.

I HAVE A QUESTION THAT IS NOT LISTED ON THIS PAGE?

You can simply send email to us to info@ponyflohats.com